Terms of Service

1. Definitions and Interpretation

In these Terms of Service:

• "We," "us," "our" refers to Brilliant Dream School (ABN: 12 345 678 901)
• "You," "your" refers to the person accessing our website or booking our services
• "Services" refers to all tourism services, tours, experiences, and related activities offered by us
• "Website" refers to brilliantdream-school.com and all associated pages and services
• "Booking" refers to any reservation or purchase of our services
• "Participant" refers to anyone taking part in our tours or activities

2. Acceptance of Terms

By using our website, booking our services, or participating in our tours, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, you must not use our website or services.

These terms apply to all users of our website and services, including browsers, customers, participants, and any other users.

3. Use of Our Website

Permitted Use

You may use our website for lawful purposes only. You agree not to use the website:

• In any way that violates applicable laws or regulations
• To transmit harmful, threatening, abusive, or offensive content
• To impersonate any person or entity or misrepresent your affiliation
• To interfere with or disrupt the website's operation
• To attempt unauthorised access to our systems or networks
• For any commercial purpose without our written consent

Intellectual Property

All content on our website, including text, images, graphics, logos, and software, is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our written permission.

User Content

Any content you submit to our website (reviews, comments, photos) must be:

• Accurate and truthful
• Not infringing on others' rights
• Not offensive, defamatory, or inappropriate
• Your own original content or properly licensed

By submitting content, you grant us a non-exclusive, royalty-free license to use, modify, and display such content for our business purposes.

4. Booking and Payment Terms

Booking Process

To make a booking:

• You must provide accurate and complete information
• You must be at least 18 years old or have parental consent
• You must agree to these Terms of Service
• Payment must be made according to our payment terms

Pricing and Payment

All prices are listed in Australian Dollars (AUD) and include GST where applicable. Prices are subject to change without notice. Payment is required according to the terms specified for each service:

• Deposit: A deposit may be required to secure your booking
• Full Payment: Final payment is typically due 30 days before the tour date
• Payment Methods: We accept major credit cards, bank transfers, and other specified payment methods
• Currency: Payments must be made in Australian Dollars unless otherwise specified

Booking Confirmation

Your booking is confirmed when you receive written confirmation from us via email. This confirmation will include:

• Tour details and itinerary
• Payment information and balance due
• Important terms and conditions
• Contact information for questions

5. Cancellation and Refund Policy

Cancellation by You

If you need to cancel your booking, cancellation fees apply based on the notice period:

• More than 60 days before departure: Full refund minus 10% administration fee
• 31-60 days before departure: 50% refund
• 15-30 days before departure: 25% refund
• Less than 15 days before departure: No refund

Special circumstances may be considered on a case-by-case basis. Travel insurance is strongly recommended to protect against unforeseen cancellation costs.

Cancellation by Us

We reserve the right to cancel tours due to:

• Insufficient bookings (minimum numbers not met)
• Weather conditions or natural disasters
• Safety concerns or government restrictions
• Circumstances beyond our reasonable control

If we cancel your tour, you will receive a full refund or the option to transfer to an alternative date or tour of equivalent value.

Changes to Bookings

Changes to existing bookings are subject to availability and may incur additional costs. We will make reasonable efforts to accommodate change requests, but cannot guarantee availability of alternative dates or services.

6. Tour Participation and Safety

Health and Fitness Requirements

Participants must:

• Be in good physical health appropriate for the tour activities
• Disclose any medical conditions that may affect participation
• Follow all safety instructions provided by our guides
• Carry any required medications during tours
• Inform us of dietary restrictions or allergies

Age Restrictions

Age restrictions apply to certain tours:

• Minimum age requirements are specified for each tour
• Children must be accompanied by a responsible adult
• Special arrangements may be required for children or elderly participants

Conduct and Behaviour

All participants must:

• Respect other participants, guides, and local communities
• Follow environmental guidelines and Leave No Trace principles
• Comply with local laws and customs
• Not engage in behaviour that may endanger themselves or others
• Respect wildlife and natural environments

We reserve the right to exclude participants who breach these conduct requirements without refund.

7. Liability and Insurance

Limitation of Liability

To the maximum extent permitted by law, our liability is limited as follows:

• We are not liable for indirect, consequential, or special damages
• Our total liability shall not exceed the amount paid for the specific service
• We are not liable for events beyond our reasonable control
• We are not liable for the acts or omissions of third-party suppliers

Your Responsibilities

You are responsible for:

• Your personal safety and the safety of your belongings
• Obtaining appropriate travel insurance
• Following safety instructions and guidelines
• Any loss or damage you cause to property or the environment
• Your own travel arrangements to tour meeting points

Travel Insurance

We strongly recommend that all participants obtain comprehensive travel insurance covering:

• Trip cancellation and interruption
• Medical expenses and emergency evacuation
• Personal liability
• Loss or damage to personal belongings
• Adventure activities and outdoor pursuits

8. Force Majeure

We are not liable for any failure to perform our obligations due to events beyond our reasonable control, including but not limited to:

• Natural disasters, extreme weather conditions
• Government actions, regulations, or travel restrictions
• War, terrorism, or civil unrest
• Pandemics or health emergencies
• Industrial disputes or strikes
• Technical failures or cyber attacks

In such circumstances, we will make reasonable efforts to provide alternative arrangements or refunds as appropriate.

9. Privacy and Data Protection

Our collection, use, and protection of your personal information is governed by our Privacy Policy, which forms part of these Terms of Service. By using our services, you consent to our privacy practices as described in our Privacy Policy.

10. Third-Party Services

Our tours may include services provided by third parties such as:

• Transportation companies
• Accommodation providers
• Activity operators
• Restaurants and catering services
• Local guides and cultural centres

These third parties have their own terms and conditions, and we are not responsible for their services, policies, or actions.

11. Environmental Responsibility

As a sustainable tourism operator, we require all participants to:

• Follow Leave No Trace principles
• Respect wildlife and natural habitats
• Minimise environmental impact during tours
• Support local conservation efforts
• Participate in our sustainability initiatives

Failure to comply with environmental guidelines may result in exclusion from tours without refund.

12. Modifications and Updates

Changes to Terms

We may update these Terms of Service from time to time. Significant changes will be communicated through:

• Email notification to registered users
• Prominent notices on our website
• Updated effective date on this page

Continued use of our services after changes take effect constitutes acceptance of the new terms.

Changes to Services

We reserve the right to modify, suspend, or discontinue any service at any time. We will provide reasonable notice of significant changes that affect existing bookings.

13. Dispute Resolution

Complaints Process

If you have a complaint about our services:

1. Contact us directly to discuss the issue
2. Provide written details of your complaint
3. Allow us reasonable time to investigate and respond
4. If unresolved, the matter may be referred to relevant industry bodies or legal processes

Governing Law

These Terms of Service are governed by the laws of Victoria, Australia. Any disputes will be subject to the jurisdiction of Australian courts.

Alternative Dispute Resolution

Before pursuing legal action, parties agree to attempt resolution through:

• Direct negotiation
• Mediation through recognised industry bodies
• Relevant ombudsman services where applicable

14. Consumer Rights

Under Australian Consumer Law, you have certain rights that cannot be excluded, including:

• Services must be provided with acceptable care and skill
• Services must be fit for purpose
• Services must match descriptions provided
• Right to remedies for major failures

Nothing in these terms excludes, restricts, or modifies any consumer guarantee or remedy that cannot be excluded under the Competition and Consumer Act 2010 (Cth).

15. Severability

If any provision of these Terms of Service is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. Invalid provisions will be interpreted in a manner that most closely achieves the intended effect.

16. Entire Agreement

These Terms of Service, together with our Privacy Policy and any specific tour conditions, constitute the entire agreement between you and us regarding the use of our website and services.

17. Contact Information

For urgent matters during tours, emergency contact numbers will be provided with your booking confirmation.

Business Hours

• Office Hours: Monday to Friday, 9:00 AM - 5:00 PM AEST
• Weekend Support: Limited support available for tour participants
• Emergency Contact: 24/7 emergency line for tour participants (provided with booking)

We aim to respond to all inquiries within 24-48 hours during business days.