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Privacy Policy

How we collect, use, and protect your personal information

Last updated: August 5, 2025

Your Privacy Matters

At Brilliant Dream School, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Subscribe to our newsletter
  • Contact us through our website forms
  • Book tours or services
  • Create an account on our website
  • Participate in surveys or feedback forms
  • Interact with us on social media

The types of personal information we may collect include:

  • Name and contact information (email address, phone number, postal address)
  • Demographic information (age, gender, location)
  • Payment and billing information
  • Travel preferences and special requirements
  • Emergency contact information
  • Communication preferences
  • Any other information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing behaviour, including:

  • IP address and geographic location
  • Browser type and version
  • Operating system
  • Pages visited and time spent on pages
  • Referring website or source
  • Device identifiers
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect for various purposes, including:

Service Provision

  • Processing and fulfilling tour bookings
  • Providing customer support and responding to inquiries
  • Sending confirmation emails and booking updates
  • Coordinating travel arrangements and logistics
  • Ensuring safety and security during tours

Communication

  • Sending newsletters and marketing communications (with your consent)
  • Providing updates about our services and sustainability initiatives
  • Responding to your questions and feedback
  • Sending important notices about policy changes

Website Improvement

  • Analysing website usage to improve user experience
  • Customising content based on your interests
  • Troubleshooting technical issues
  • Conducting research and analytics

Legal and Business Purposes

  • Complying with legal obligations
  • Protecting our rights and interests
  • Preventing fraud and ensuring security
  • Enforcing our terms and conditions

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our website and providing our services, including:

  • Payment processing companies
  • Email marketing platforms
  • Website hosting and analytics providers
  • Tour operators and local guides
  • Transportation and accommodation providers
  • Insurance providers

Legal Requirements

We may disclose your information if required by law or in response to:

  • Court orders or legal processes
  • Government investigations
  • Requests from law enforcement agencies
  • Protection of our rights, property, or safety
  • Protection of the rights, property, or safety of others

Business Transfers

In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new entity as part of the transaction.

4. Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

  • Encryption of sensitive data in transit and at rest
  • Secure server infrastructure and regular security updates
  • Access controls and authentication systems
  • Regular security audits and monitoring
  • Staff training on data protection practices
  • Incident response procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and provide personalised content. We use the following types of cookies:

Essential Cookies

These cookies are necessary for the website to function properly and cannot be disabled. They include:

  • Session management cookies
  • Security cookies
  • Load balancing cookies

Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting anonymous information about:

  • Page views and user journeys
  • Traffic sources and referrals
  • Device and browser information
  • Performance metrics

Marketing Cookies

These cookies are used to deliver relevant advertisements and track marketing campaign effectiveness. They may collect information about:

  • Browsing behaviour and interests
  • Ad interactions and conversions
  • Social media engagement

You can manage your cookie preferences through our cookie consent banner or by adjusting your browser settings. Please note that disabling certain cookies may affect website functionality.

6. Your Rights and Choices

Under Australian privacy law and the General Data Protection Regulation (GDPR), you have certain rights regarding your personal information:

Access and Portability

  • Request access to your personal information
  • Obtain a copy of your data in a portable format
  • Request information about how your data is processed

Correction and Updates

  • Request correction of inaccurate information
  • Update your personal details and preferences
  • Complete incomplete information

Deletion and Erasure

  • Request deletion of your personal information
  • Withdraw consent for data processing
  • Request erasure of data no longer needed

Restriction and Objection

  • Restrict processing of your information
  • Object to direct marketing communications
  • Object to automated decision-making

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our retention periods are based on:

  • The nature and sensitivity of the information
  • Legal and regulatory requirements
  • Business needs and legitimate interests
  • Your consent and preferences

When information is no longer needed, we securely delete or anonymise it in accordance with our data retention policy.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your jurisdiction.

When we transfer your information internationally, we implement appropriate safeguards, including:

  • Adequacy decisions by relevant authorities
  • Standard contractual clauses
  • Binding corporate rules
  • Certification schemes

9. Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13 without parental consent. If we become aware that we have collected information from a child under 13, we will take steps to delete such information promptly.

For children between 13 and 18 years of age, we require parental or guardian consent before collecting personal information for marketing purposes.

10. Third-Party Links

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. We will notify you of significant changes by:

  • Posting the updated policy on our website
  • Sending email notifications to registered users
  • Displaying prominent notices on our website
  • Updating the "Last updated" date at the top of this policy

Your continued use of our website and services after the effective date of the updated policy constitutes acceptance of the changes.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Brilliant Dream School

Address: 142 Collins Street, Melbourne VIC 3000, Australia

Phone: +61 3 9427 8234

Email: [email protected]

Data Protection Officer: [email protected]

Privacy Complaints

If you believe we have not handled your personal information in accordance with this Privacy Policy or applicable privacy laws, you may lodge a complaint with:

  • Our Privacy Officer: Contact us using the details above
  • Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au
  • European Data Protection Supervisor (for EU residents): edps.europa.eu

We are committed to resolving privacy concerns promptly and will investigate all complaints thoroughly.

13. Governing Law

This Privacy Policy is governed by Australian law, specifically the Privacy Act 1988 (Commonwealth of Australia). For users in the European Union, the General Data Protection Regulation (GDPR) also applies.

Any disputes arising from this Privacy Policy or our data practices will be subject to the jurisdiction of Australian courts, without prejudice to any rights you may have under applicable data protection laws.

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Leading sustainable tourism experiences across Australia, preserving our natural heritage for future generations.

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